[MELIA VINPEARL DA NANG RIVERFRONT] Quản lý Khách sạn/ Hotel Manager

Operations & Strategic Management
• Plan, coordinate, and supervise all hotel operational departments to ensure overall excellence, standard operating procedures (SOPs) compliance, and internal/external customer satisfaction.
• Lead the hotel's Annual Action Plan and integrate corporate sustainability (ESG) strategies into daily operations, ensuring the measurement of non-financial indicators.
• Monitor preventative maintenance plans, technical incidents, and strict hygiene-sanitary audits in kitchens and other hotel facilities.
Product, Brand & Guest Experience
• Act as the ultimate host within the hotel, leading the client strategy and service definitions specifically for VIP guests.
• Manage customer service, handle complaints, and support Guest Experience (GEX) action plans to improve overall brand NPS and satisfaction results.
• Supervise operational relationships with third-party/outsourced partners.
Financial, Sales & Revenue
• Drive on-site revenue through upselling initiatives and maximize in-house revenue opportunities.
• Participate in budget preparations, manage operational audit compliance, and perform daily authorized signatures for hotel cash controls.
Human Resources & Talent Development
• Analyze daily operational workforce demands and authorize staff numbers based on hotel occupancy levels.
• Interview and validate final candidates for Heads of Department (HoDs), support the validation of Assistant HoDs, and lead the overall onboarding process.
• Promote service culture and brand induction, identify training needs, and act as the hotel Head of Emergencies regarding occupational safety.
Loyalty & Sustainability Programs
• Ensure optimal implementation of the MeliáRewards program, tracking membership capture, redemption, and team training compliance.
• Enforce the hotel's evacuation plan, self-protection manuals, risk assessments, and ethical program guidelines