Merchandiser (Quality & Compliance Support)

Position Overview
We are looking for a proactive and responsible Merchandiser to support Sales Team by following up on quality, compliance, audit and customer requirements. This is a coordination and follow-up role, not a technical quality inspection or product development position. The successful candidate will connect customers with the relevant Quality, Compliance, Production, and internal teams to ensure timely and accurate follow-up.
JOB DESCRIPTION:
• Follow up on quality, compliance, audit, and inspection requirements from each customer or brand.
• Communicate customer requirements clearly to the relevant internal departments.
• Coordinate with the Quality, Compliance, Production, and Sales Teams on required actions.
• Monitor deadlines, corrective action plans, customer requests, and pending follow-up items.
• Assist in collecting reports, records, audit documents, and supporting information.
• Follow up on customer comments, quality concerns, compliance matters, and action status.
• Keep the Sales Team updated and escalate important issues promptly and accurately.
• Support other sales coordination and administrative tasks when required.