Merchandising Leader

Mô tả Công việc
Founded in 2009 in Orange County, California, Yes4All has grown to become one of the leading names in the fitness, furniture and lifestyle market. A significant player in e-commerce since 2016, we were among the first invited to Amazon's Vendor Central (AVC) program and have been a top-12 Sports & Outdoors brand on Amazon since 2021.
We expanded our presence across the USA and 17 international markets, reaching $132M GMV with 74% YoY growth in 2023, achieving 26% YoY GMV growth in 2024 and a 3.5X increase in EBITDA. With 2,000+ SKUs on platforms like Amazon, Wayfair, and Walmart, we continue to scale.
Guided by Mr. Nguyen Chi My, we leverage Vietnam's competitive strengths and strategic manufacturing partnerships to drive innovation. Beyond our own success, we empower Vietnamese SMEs, providing expertise to scale internationally.
At Yes4All, our people are at the heart of our success. We empower our team members to Shine The S.E.A by embracing extreme ownership, which fosters authentic and trust-based collaboration and drives sustainable value creation. As part of the CriTICal SquaD, our members embody core competencies that set us apart. We foster a dynamic and supportive environment, encouraging individuals to grow, take initiative, and make incredible impacts.
Our vision: To become the global leader in innovative products and services, delivering excellence, quality and affordability for all.
Our mission: To empower global consumers with access to quality and affordable products through innovative e-commerce solutions, while fueling the success of innovators, brands and manufacturers.
Join us and be part of a passionate team that is redefining the fitness and lifestyle industry!
RESPONSIBILITY AND AUTHORITY
Content Strategy & Quality Oversight
Develop and implement a strategic plan for product content optimization that will improve search rankings and conversion rates. Define standards and best practices for product titles, bullet points, descriptions, and enhanced content (A+ or rich media) to ensure consistency and quality across the catalog.
Regularly audit the online catalog to ensure content is up-to-date, accurate, and reflective of Yes4All's brand voice and values.
Team Leadership & Project Management
Lead and mentor the merchandising/content team (listing content writers, graphic designers for images/A+ content, etc.), setting clear goals and workflows. Prioritize the team's workload, from new product launches to periodic content refreshes, and ensure timely completion of tasks.
Provide guidance and feedback to team members, and coordinate cross-functional efforts when developing content (e.g., liaising with product managers for correct product specs or with marketing for campaign themes).
Product Launch Content Management
Oversee the end-to-end content creation process for new product listings. Ensure that before a product goes live, all required assets and data are prepared and meet retailer requirements (image counts/dimensions, attribute data, etc.).
Use internal templates or marketplace upload tools (such as Amazon flat files via Seller Central) to efficiently launch products with complete and optimized content, verifying that everything (pricing, specs, imagery) is correctly reflected online by launch deadlines.
SEO and Keyword Optimization
Direct the team in conducting thorough keyword research for each product category to inform content optimization. Ensure product titles, descriptions, and backend keywords are SEO-rich and incorporate high-value search terms while still being clear and appealing to customers.
Continuously update content with evolving keywords or new customer search trends, and utilize Amazon SEO best practices (e.g., proper title formatting, using all available character counts, etc.) to improve organic ranking.
Enhanced Content & Visual Merchandising
Guide the development of Enhanced Brand Content (A+ Content on Amazon) and other rich media assets. Approve layouts and copy for A+ pages that highlight product USPs and storytelling, ensuring they meet brand guidelines and boost conversion.
Similarly, oversee the maintenance of the Amazon Brand Store and any other brand storefronts, making updates for new collections or seasonal promotions. Ensure that imagery (product photos, infographics, lifestyle shots) and videos are high resolution, correctly sized, and effectively convey product features and use-cases.
Content Audits & Continuous Improvement
Regularly perform content audits for accuracy and completeness. This includes verifying that existing listings have correct information (dimensions, features, pricing), checking for content errors or policy flags, and benchmarking our listings against competitors for opportunities.
Identify listings that need updates (due to changes in product or to test improved copy) and schedule the team's efforts to refresh those. Use site analytics and heatmaps (if available) to assess how customers engage with content (e.g., are they scrolling through all images, reading A+ content) and refine content strategy accordingly.
Promotion & Event Readiness
Coordinate with the marketing and sales teams to align content with promotions or seasonal events. For example, ensure that when Yes4All participates in a major sale event, the product listings have appropriate messaging (coupon callouts, promotional banners in images if allowed) and that any time-sensitive content updates (like price changes or special badges) are executed accurately and on schedule.
Post-promotion, make sure any temporary content is reverted and gather learnings on what content drove higher conversion during the event.
Metrics & Reporting
Define and track key content performance indicators, such as conversion rate improvements after content changes, average rating of content completeness, or search visibility for key products. Regularly review these KPIs and service level metrics (like content turnaround time for new launches).
Provide reports and updates to senior management on the impact of content optimizations (e.g., "After rewriting descriptions and updating images for the home gym category, conversion rates increased by X%"). Use data to celebrate successes and to identify areas for further improvement.
Cross-Functional Collaboration
Work alongside Performance Marketing (ads) and Social Media teams to ensure a cohesive customer journey. Communicate to the marketing teams what content is available or upcoming (like new product imagery or updated descriptions) so they can leverage it in ads or social posts.
Conversely, incorporate feedback from customer service (common questions or complaints that can be addressed in content) and from performance data (if an ad highlights a feature that's converting well, ensure that feature is prominent in the listing content).
Innovation & Capability Building
Stay informed about the latest e-commerce content capabilities and tools. For instance, keep up with new Amazon content features (like video shorts on listings, interactive Q&A, or upcoming changes to A+ modules) and evaluate their usefulness for Yes4All.
Advocate for and implement new tools or processes that could improve content creation efficiency or quality (such as content management systems, PIMS (Product Information Management System) tools, or AI-driven content suggestions).