Middle/Senior Human Resource Generalist

About TurnKey FBA:
TurnKey FBA is a fast-growing Amazon & TikTok agency helping e-commerce brands and sellers succeed globally. We blend data, creativity, and high energy to build standout businesses.
We are looking for a Senior HR Generalist to take ownership of the overall employee experience and workplace environment at TurnKey FBA. As our team continues to grow, this role will play a key part in shaping a positive, well-structured, and high-performing organization.
You will work closely with both leadership and team members to enhance employee engagement, support performance, and ensure smooth day-to-day HR operations.
We're looking for someone who genuinely cares about people, takes ownership, and approaches challenges with empathy and integrity. You will be instrumental in building a workplace where individuals feel valued, connected, and motivated to grow.
What You'll Do:
1. Employee Engagement & Relations (40%)
● Serve as a trusted point of contact for managers and employees on complex HR matters, including performance feedback, conflict resolution, disciplinary actions, and career development discussions.
● Generate a positive work environment through engagement initiatives, team activities, and internal communication.
● Provide coaching and advice on aspects of people management, leadership practices, and company policy.
2. Talent Management & Development (40%)
● Coordinate with the Recruitment team to support hiring and ensure a smooth candidate and onboarding experience.
● Facilitate performance review cycles and support managers in creating effective development plans for departments.
● Identify training needs and organize learning opportunities that support employee growth and leadership development.
● Support in building career development and retention initiatives.
3. HR Oversight (20%)
● Oversee core HR processes across the employee lifecycle, including onboarding, internal changes, promotions, and offboarding.
● Ensure HR policies and practices comply with Vietnam labor laws and internal company guidelines.
● Maintain accurate HR records and track key HR metrics to support better decision-making.
● Identify strategic opportunities to streamline workflows and enhance the effectiveness of internal processes