Mô tả công việc
• Handling inbound calls, email, chat to customers who living in Korea in their language.
• Respond to general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products in Korean.
• Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
• Works with multiple technology applications and features to resolve customer contacts.
• Problem faced are related to Mobility Services based in Korea (Refund, Amend, Exchange, ID problem, system Issue and etc.)
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.
Yêu cầu
• Good in both time management & people development skills
• Proficient in Korean Language is mandatory for this role
• Preferred for those with experience in the service industry in local Korea
• MS Office operating and typing skills
• At least 2-3 years of residential experience in local Korea with excellent understanding of local culture
• Native level of Korean speaking proficiency
• Korean written skills (to conveys messages in clear language, paying attention to accent/circumstances)
• Interpersonal skills
• Problem Solving skills
• Telephone etiquettes
• Able to work on weekends and rotational shift
• Willing to work in Shift rotates (24 hours)
• Able to work on weekends and public holidays
• Preferable attitude: Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic
Working Hours :
• Mon to Sun, 5 days in a week, 24/7 (Each shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30 minutes for break
Quyền lợi
Khác
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Thông tin khác
NGÀY ĐĂNG
12/12/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Support, Interpersonal Skills, Korean Language, MS Office, Problem Solving
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
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Hạn nộp: 12/01/2026
