Music School Operation Executive (Temporary)

Nhân viên Học vụ Trường Âm nhạc Yamaha - Thời vụ 7 tháng
1. Overall purpose (Brief description of the primary purpose of this position)
• Support student enrollment, course, and classes management (40%)
• Manage Music School daily tasks (30%)
• Support accounting tasks and marketing activities (20%)
• Retain and improve customer satisfaction (10%)
2. Key responsibilities and duties (Critical responsibilities and skills of this position, listed in order of importance)
Responsible for student and course management: (40%)
- Increase students' registration and retention
- Following up with students about lessons and homework
- Manage class transfers, school fee refunds and savings
- Key consultant and coordinator of Music School to consult parents and students about school activities and classes contents.
Manage Music School daily admin tasks: (30%)
Support accounting tasks and marketing activities (20%)
- Handle students' payments (cash, transfer...)
- Cooperate with the accounting department to issue VAT invoice related to music school
- Support marketing activities in music school
Retain and improve customer satisfaction (10%)
- Handle students care activities
- Handle students/ parents' complaints, and keep track of students/ parents' requests
- Do the tele sales / email
- Follow up customers/ students lists
***Other tasks assigned by Line Manager