Network Operation Center Operator

Principle duties:

NOC Operator should have a good familiarity with modern infrastructure monitoring tools, should have experience in logs reading and root cause analysis. The person in this position should be familiar and have a general understanding of VMware, AWS, Windows, Linux and Network technologies.

Responsibilities

- Monitor network and system 24x7x365

- Troubleshooting, analyzing problems and addressing network and system events

- Follow the pre-defined checklist to solve the issue/incident

- Co-operate with other members to escalate application/system problems to determine their origin; then apply the appropriate solution

- Create and maintain daily system status report

- Experience with ticketing platform such as ManageEngine

- Create shift activity report, incident report and RCA documentation.

- Follow ISMS/ISO 27001, ISO 20000, ISO 14000 procedure, policies and company regulations

- Other duties as assigned by Direct Manager and ITBP

- Working time: Tue - Fri: 8:00 - 17:48, Sat: 13:12 - 23:00 (OFF: Mon, Sun)

- High School Diploma with some training in IT (Basic computer and network knowledge)

- 1+ years' experience working as an NOC Operator or similar role

- Familiar with alerting and monitoring tools (CheckMK)

- Familiar with VMware, AWS, Windows, Linux and Network technologies

- Experience with ticketing platforms

- Analytical, problem-solving, and troubleshooting skills

- Familiar with incident reports

- Strong communication skills - internal customer focus

- Fluent in English

Notes: "By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection."

SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges.

Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base.

We act with precision, connect people to the right information, and turn data into insights for better outcomes. Discover how our dedicated team at SPS makes an impact that matters by visiting .

Joining SPS Vietnam today, you can enjoy:

+ Competitive and performance-oriented remuneration system

+ On-going training and development plan

+ Promotion & bonus opportunities

+ Private medical care for you and your family,

+ Professional and challenging working environment.