Mô tả công việc
- Handle incoming and outgoing customer interactions via phone calls, including listening to recorded calls for quality assurance and training purposes.
- Respond to customer inquiries and provide support through messaging platforms such as WhatsApp, WeChat, and other omnichannel tools (e.g., email, live chat, or integrated platforms).
Manage booking services for customers, including arranging body checks, clinic appointments, or related services (coordinating with providers, confirming slots, and following up on bookings).
- Resolve customer complaints, provide accurate information, offer appropriate solutions or alternatives, and follow up to ensure satisfaction.
- Perform administrative and operational duties, including data entry, processing orders, updating customer/clinic records, generating reports, and managing documentation.
- Undertake any ad-hoc tasks assigned by the manager to support team operations and business needs.
Yêu cầu
- Fresh graduates are also welcome
- Fluent in Cantonese (spoken) for handling phone calls and customer interactions effectively.
- Good command of English and Chinese for professional written communication (e.g., emails and messages).
- Strong administrative skills, including proficiency in Microsoft Office.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment while handling ad-hoc requests flexibly
Quyền lợi
- Competitive salary and bonus
- A dynamic and multicultural working environment
- Full social insurance provided as per regulations
Thông tin chung
Nơi làm việc
- - Hồ Chí Minh: 121/13 Tân Cảng, Phường Thạnh Mỹ Tây