Nhân Viên Chăm Sóc Khách Hàng (Customer Care Officer)

Customer Services

a. Welcome guests in professional way & coordinate to CM distribute visit to Ecs. Update info on CRM.

b. Become a service hub to receive all customer/student feedback/complaints as center level. Create the ticket to follow up, resolve and update until the cases is closed

Student Services

c. Coordinate with Academic & Admissions to do the survey to customers & students all the time.

d. Assign cabins for students learning Multimedia, doing Placement Test/First Class or Level Test. Manage cabin during the operation hours.

e. Confirm attendance, book/cancel classes for customers.

f. Print out waiting list & attendance list of the classes; monitor the booking process by papers. Call customers to fill in under-attended classes.

g. Encourage students to study by all channels, practice English and participate in E-zone.

h. Provide customer caring based on SOP, caring procedure to bring the VIP feeling to customers/students.

Operation

i. Switch on/off and maintance lights/computers/ air condition...

j. Answer incoming calls, within three rings, positively and warmly.

k. Maintance center operation: check temperature of classes, keep center clean & tidy, good music, good smell

l. Support Academic & Admissions in center's event organizing

m. Update the timetable of all the classes on the notice board.

n. Support MKT team to run the promotion campaign as center level.