Nhân Viên Chăm Sóc Khách Hàng

The main purpose of the Customer Service position is to interact with customers to provide and process information in response to inquiries, concerns and requests about products, services, and company.
• Act as brand/ company custodian
• Collect and manage customer voice through various company channels including but not limited to stores, websites, Facebook, Instagram, telephone hotline
• By communicating and coordinating with internal departments, deal directly with customers either by telephone, email or face-to-face
• Respond, handle and promptly resolve to customer inquiries/complaints
• Keep records of customer interactions and transactions; details of inquiries, comments and complaints; details of actions taken
• Provide feedback on the efficiency of the customer service process