nhân viên Customer Support, quản lý customer success full-time 2024Công Ty Dịch Vụ Marketing Ecommerce EPSILO

1. Customer Success Manager
Location: Philippines, Thailand, Indonesia, Vietnam (Ho Chi Minh)
We may fit those who (want to)
Challenge the status quo and have the "yes if" mindset.
Believe strongly that you can build product and service to make an impact at global scale.
Eventually participate in shaping our product and company strategy.
Debate and be listened.
You will need to
Build and nurture a strong relationship with all levels at customers to understand their personal and business goals and challenges.
Facilitate smooth onboarding processes for new customers, ensuring they understand the value proposition of Epsilo's products and how to effectively utilize them.
Proactively identify new use cases and opportunities for upselling or cross-selling additional products or services based on customer needs and usage, contributing to revenue expansion and business growth.
Drive product adoption by constantly engaging and educating customers on best practices and recommending strategies to maximize the use of Epsilo's platform to solve their problem.
Manage the renewal process by engaging with customers to understand their satisfaction levels, address any concerns, and negotiate contract renewals.
2. Customer Support
Location: Vietnam (Ho Chi Minh)
We may fit those who (want to)
Challenge the status quo and have the "yes if" mindset.
Believe strongly that you can build product and service to make an impact at global scale.
Eventually participate in shaping our product and company strategy.
Debate and be listened.
You will
Receiving and Resolving Customer Requests: Gather information and respond to inquiries or requests from SME customers via email, chat, or phone to provide prompt and professional solutions.
Product Usage Guidance: Offer detailed instructions and training to SME customers on how to use the product or service efficiently, helping them maximize their potential.
Troubleshooting Assistance: Assist SME customers in resolving technical issues or refer them to relevant departments when necessary, ensuring the best experience.
Feedback Analysis and Service Improvement: Collect feedback from customers, report common trends, and suggest improvements to enhance product/service quality.
Building Customer Relationships: Maintain positive relationships with SME customers by consistently sharing updates, providing timely support, and improving customer satisfaction.
Email receives CVs: [protected info]
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