Nhân viên Đặt phòng (Reservations Senior Staff)
Roygent Parks Hanoi
Địa điểm làm việc: Hà Nội
Hết hạn: 08/04/2023
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
To receive reservations by mail, telephone, internet, direct booking & inquiries;
Checking all the extranets and OTA booking channels; taking care guests from OTA, check and answering review on OTA;
To verify guest information, and respond to guests with confirmation emails and letters;
To make reservations for guests based on their various requirements and budgetary allowances.
To handle amendments, cancel, no-show reservations, answering any questions from guests.
Up-selling, when appropriate, by informing customers of additional services or special packages...
To ensure that all reservations are recorded following established procedures with full and clear information and that they are input/updated accurately and promptly onto the system;
To have an in-depth knowledge and understanding of the operation of the business and services to ensure that you can respond to guest enquiries or offer them advice when necessary;
To co-operate with sales team and Front office to deliver excellent customer service;
In-charge of setting up or creating new Promotions, Packages and Group Master (if any);
To training/coaching the team as per the jobs skills and tasks
To report Reservations Supervisor, Director of Sales, General Manager;
Other administrative tasks as required.
Others task assign by line manager.
Checking all the extranets and OTA booking channels; taking care guests from OTA, check and answering review on OTA;
To verify guest information, and respond to guests with confirmation emails and letters;
To make reservations for guests based on their various requirements and budgetary allowances.
To handle amendments, cancel, no-show reservations, answering any questions from guests.
Up-selling, when appropriate, by informing customers of additional services or special packages...
To ensure that all reservations are recorded following established procedures with full and clear information and that they are input/updated accurately and promptly onto the system;
To have an in-depth knowledge and understanding of the operation of the business and services to ensure that you can respond to guest enquiries or offer them advice when necessary;
To co-operate with sales team and Front office to deliver excellent customer service;
In-charge of setting up or creating new Promotions, Packages and Group Master (if any);
To training/coaching the team as per the jobs skills and tasks
To report Reservations Supervisor, Director of Sales, General Manager;
Other administrative tasks as required.
Others task assign by line manager.
Yêu cầu
Business English proficiency;
At least 2 years' experience in the reservations position and strong knowledge about OTA, familiar with Opera system.
Good written and verbal communication skills.
Multi-tasking and time-management skills, with the ability to prioritize tasks.
Ability to coordinating and multi-tasking job duties in a busy environment;
Must possess strong interpersonal and organizational skills, attention to detail;
At least 2 years' experience in the reservations position and strong knowledge about OTA, familiar with Opera system.
Good written and verbal communication skills.
Multi-tasking and time-management skills, with the ability to prioritize tasks.
Ability to coordinating and multi-tasking job duties in a busy environment;
Must possess strong interpersonal and organizational skills, attention to detail;
Quyền lợi
Salary: Negotiate;
Bonus: upselling, incentive;
2 days off/week;
Annual health check;
Company trip, group activities.
Bonus: upselling, incentive;
2 days off/week;
Annual health check;
Company trip, group activities.
Thông tin khác
Số lượng
1
Nơi làm việc
Quận Cầu Giấy - Hà Nội
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Dự án BĐS/ Quản lý tòa nhà
Ngành nghề
Dự án BĐS/ Quản lý tòa nhà
Vị trí
Nhân viên
Cập nhật
[protected info]:53
1
Nơi làm việc
Quận Cầu Giấy - Hà Nội
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Dự án BĐS/ Quản lý tòa nhà
Ngành nghề
Dự án BĐS/ Quản lý tòa nhà
Vị trí
Nhân viên
Cập nhật
[protected info]:53
Thông tin chung
- Ngày hết hạn: 08/04/2023
- Thu nhập: 8 triệu - 12 triệu VND
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