- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
o Ensures consistent delivery of personalised service when answering all incoming and outgoing calls with proper telephone etiquette and a calm demeanor.
o Be confident in answering questions regarding hotel's offerings, guest room features and emergency protocols.
o Be the champion of the hotel's offerings and local city's culture and heritage by providing Concierge service including but not limiting to recommending and arranging reservations for dining, attractions and Capella Curates.
o Assists in transferring inter-department and guest calls efficiently and accurately to ensure a smooth communication. Periodically update directory to ensure accurate information.
o Receives and log messages for guests and colleagues under the appropriate system and ensure timely delivery of message to them.
o Logs and organise wake-up call requests under the appropriate system and provide timely wake-up call service. Coordinate with the relevant department for special requests.
o Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
o Effectively communicate with all departments for guest requests and ensures that proper recording of requests are logged in the appropriate system (e.g. KnowCross).
o Be confident in answering questions regarding hotel's offerings, guest room features and emergency protocols.
o Be the champion of the hotel's offerings and local city's culture and heritage by providing Concierge service including but not limiting to recommending and arranging reservations for dining, attractions and Capella Curates.
o Assists in transferring inter-department and guest calls efficiently and accurately to ensure a smooth communication. Periodically update directory to ensure accurate information.
o Receives and log messages for guests and colleagues under the appropriate system and ensure timely delivery of message to them.
o Logs and organise wake-up call requests under the appropriate system and provide timely wake-up call service. Coordinate with the relevant department for special requests.
o Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
o Effectively communicate with all departments for guest requests and ensures that proper recording of requests are logged in the appropriate system (e.g. KnowCross).
Yêu cầu
- More than 2 years of experience working in a related position at 3 4 star hotel resorts or more.
- Good leadership and team management skills
- Ability to communicate, train, solve problems, handle situations quickly
- Work pressure
- Good leadership and team management skills
- Ability to communicate, train, solve problems, handle situations quickly
- Work pressure
Quyền lợi
- Competitive salary
- Participating in social insurance, health insurance and unemployment insurance at the contracted salary
- Enjoy monthly service fee with high rate
- Be rewarded on Holidays, New Year and special occasions of the year
- 13th month salary bonus according to revenue
- Participate in periodic team bonding activities
- To develop career in a dynamic and professional international working environment
- Participating in social insurance, health insurance and unemployment insurance at the contracted salary
- Enjoy monthly service fee with high rate
- Be rewarded on Holidays, New Year and special occasions of the year
- 13th month salary bonus according to revenue
- Participate in periodic team bonding activities
- To develop career in a dynamic and professional international working environment
Thông tin khác
Số lượng
1
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Công ty Du lịch, lữ hành, phòng vé
Ngành nghề
Lễ tân/ Thu ngân/ Đặt phòng/ Tổng đài/ BC
Vị trí
Nhân viên
Cập nhật
[protected info]:28
1
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Công ty Du lịch, lữ hành, phòng vé
Ngành nghề
Lễ tân/ Thu ngân/ Đặt phòng/ Tổng đài/ BC
Vị trí
Nhân viên
Cập nhật
[protected info]:28
Thông tin chung
- Ngày hết hạn: 30/08/2021
- Thu nhập: Thỏa thuận
Giới thiệu công ty
Xem trang công ty
Công ty chưa cập nhật thông tin....
Quy mô công ty
Từ 101 - 500 nhân viên
Việc làm tương tự
CÔNG TY TNHH AEON VIỆT NAM
Thỏa Thuận
10/10/2024
Hà Nội
Công ty TNHH Aeon Delight Việt Nam
Thoả thuận
09/10/2024
Hà Nội
TẬP ĐOÀN BRG (BRG GROUP)
Thỏa thuận
05/10/2024
Hà Nội, Hà Nam
CÔNG TY CỔ PHẦN ẨM THỰC GIẢI TRÍ TURBINE
8 - 12 triệu VNĐ
27/10/2024
Hà Nội
hỗ trợ doanh nghiệp
Giải thưởng
của chúng tôi
Top 3
Nền tảng số tiêu biểu của Bộ
TT&TT 2022.
Top 15
Startup Việt xuất sắc 2019 do VNExpress tổ chức.
Top 10
Doanh nghiệp khởi nghiệp sáng tạo Việt Nam - Hội đồng tư vấn kinh doanh ASEAN bình chọn.
Giải Đồng
Sản phẩm công nghệ số Make In Viet Nam 2023.