Nhân viên IT Helpdesk

Mô tả Công việc
(This position will work for VFS Global)
Delivering ICT services:
Be responsible for maintaining and monitoring a computer, including its hardware, software, and networks for the safety and maximum access to the user and fixes its problems promptly as well.
Be responsible for updating and monitoring IT inventory including software and hardware
Prepare IT facilities for newcomers in advance based on the newcomer process
Classify, prioritize and follow up requests of end-users to provide IT service effectively and professionally
Be responsible for monitoring and maintaining facilities such as Wifi system, CCTV, Fax, Telephone, PBX, Printers to work stable
Participating in administrating the Network and System:
Involve the ICT Infrastructure projects due to assignments by line leaders
Administrate and maintain the network and system on delegated duties
Responsible for managing/exchanging with ICT SPOC/VFS/IT BP of ITL regarding information related to setting up operating systems at VFS.
Exchange and receive information from VFS with VAC management when there are new requests or new projects.
Responsible for Managing/guiding/communicating with the IT BP team supporting VFS HAN to ensure compliance with VFS requirements for new projects & daily operations professionally.
Responsible for reporting to VFS when receiving new requests related to Infra/ technology before confirming with VFS.
Must consult with IT Team and ICT Infrastructure Manager at Holding for professional advice.