Nhân viên Lễ tân/Resort Host

1. To provide guest recognition at all times by interaction with guest on a continual an complete basis.
2. To do your utmost to ensure optimum guest comfort and satisfaction.
3. To never say " no " to a guest and going out of your way to satisfy a guest request even if the item or service is unavailable.
4. To know all in house guest names and villa numbers and be able to recognize guest by sight. To use guests first name as form off address.
5. To record all guest complaints, guest comments, compliments, damage or loss of guest property, and other relevant information in the Resort Host Log Book.
6. To report all guest complaints, compliments and suggestions immediately to Management.
7. To be fully coversant in all Opera computer Front Office operation.
8. To use Opera guest history as a tool to become fully conversant with returning guests likes and dislike, previous experiences, preferred activities, children's names, F&B preferences. Etc.
9. To obtain selective guest history information from our in house guest and input important information into the Opear guest profile.
10. To attend the daily morning or afternoon Front Office briefing at beginning of your shift.
11. To attend the monthly Resort Host meeting with the Front Office Manager.
12. To be fully conversant with all aspects of Banyan Tree Resort and our facilities.
13. To be fully conversant with geographical, cultural, and historical aspects of Lang Co and Central Vietnam region, as well as be up to date on all tourist attractions, tours, beaches, shopping, and restaurants on Lang Co and Central Vietnam region
14. To have a sound working knowledge of the hotel's daily and future functions and activities - luncheons, dinners, cocktail parties, meeting, etc.