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Mô tả công việc
Answer and manage all incoming and outgoing calls in a courteous, professional, and timely manner.
Process and coordinate guest requests (housekeeping, engineering, F&B, concierge, transportation, etc.) through the hotel system.
Record and monitor guest requests to ensure timely follow-up and completion.
Provide accurate information regarding hotel facilities, services, promotions, and local attractions.
Handle wake-up call services and ensure accuracy and punctuality.
Respond to guest inquiries, complaints, and emergency situations calmly and efficiently, escalating when necessary.
Maintain clear and effective communication with all hotel departments to ensure smooth operations.
Update and maintain guest profiles and request logs in the system.
Support emergency communication procedures in accordance with hotel policies.
Uphold brand standards and service excellence at all times.
Yêu cầu
Diploma or Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.
Minimum 1-2 years of experience in Front Office, Guest Service, or Call Center within a hotel/resort environment.
Excellent communication skills in English (both spoken and written); additional languages are an advantage.
Strong telephone etiquette and customer service mindset.
Proficient in hotel systems (PMS, call management systems); Opera knowledge is an advantage.
Ability to multitask and remain calm under pressure.
Good teamwork skills and a positive, service-oriented attitude.
Willingness to work shifts, including weekends and public holidays.
Quyền lợi
Attractive Salary
Meals Provided
Housing allowance policy - Applicable to employees whose permanent residence is outside Phu Quoc
Translation: Commuting allowance policy - Applicable to employees with permanent residence in Phu Quoc.
Holiday and Tet Bonuses in accordance with Vietnamese labor laws.
Annual leave as regulated by the Labor Code.
Full Insurance Coverage - Social, health, and unemployment insurance in compliance with labor laws
Professional Development - Training opportunities and clear career advancement paths
Friendly Work Environment - Supportive team, open communication, and strong company culture
Thông tin khác
Số lượng
2
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
[protected info]:03
Thông tin chung
- Ngày hết hạn: 30/03/2026
- Thu nhập: Thỏa thuận
Nơi làm việc
- Nơi làm việc
- Huyện Phú Quốc - Kiên Giang
