Ocean Documentation / Customer Service Staff

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1. Documentation handling for US-bound shipments
• Issue and verify Bill of Lading (MBL/HBL), Sea Waybill, Telex Release, and Express Release as per customer requirements.
• Prepare and submit Booking Confirmation, Shipping Instruction (SI), and VGM to carriers/co-loaders before cut-off.
• Issue Debit Notes, Credit Notes, and Invoices to customers and overseas agents.
• Prepare full document sets: Commercial Invoice, Packing List, C/O (Form B, ICC, etc.), CSC, MSDS upon request.
• Archive and manage shipping documents in compliance with company and customs regulations.
2. AMS / ISF / AES filing - Compliance with US Customs (CBP)
• File AMS (Automated Manifest System) for US-bound shipments - ensure submission at least 48 hours before vessel departure (48-Hour Rule).
• Support/file ISF 10+2 (Importer Security Filing) - submit at least 48 hours before cargo is loaded onto the vessel at the port of origin.
• Coordinate with US agents to verify HS Code, Shipper/Consignee, FIRMS code, SCAC code, and Bond number before transmitting AMS/ISF.
• Monitor and resolve Hold cases (CBP Hold, CET Hold, FDA Hold, USDA Hold), Manifest Discrepancy, and No-Bond issues.
• Stay updated and ensure compliance with new regulations from CBP, FMC, and FDA related to US imports.
3. Coordination & Customer Service
• Liaise with carriers, co-loaders, and US destination agents to track sailing schedules, ETD/ETA, and transshipment.
• Send pre-alerts (HBL, MBL, Invoice, Packing List, AMS/ISF copy) to US agents immediately after vessel departure.
• Advise customers on procedures, documentation, and US lane surcharges (AMS, ISF, ENS, BAF, LSS, Chassis, Pier Pass, PSS, etc.).
• Handle claims and document amendments (B/L Amendment, AMS Amendment) - track penalty fees if any.