Ocean Freight Documentation Specialist

1. Main tasks & key responsibilities
• Create and confirm transport orders to ensure pickup of the shipment at the origin
• Perform booking and booking optimization according to internal guidelines as defined by Product
• Prepare, control and distribute all required Import/ Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
• Check responses from counterparts and finalize validation of required documents
• Follow up on shipment status in the Import/ Export area, identify incidents and ensure resolution of incidents
• Support Customer Service in the incident and exception management resolution
• Maintain excellent relationships with suppliers
• Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
• Perform IT systems-related tasks to provide up-to-date information on shipment
• Interact with Customer Service, Product, and Global Service Centers, if required