[Online] Công Ty Samsung Electronics Việt Nam Tuyển Dụng Thực Tập Sinh E-commerce Operations Support/Accounting Support Full-time 2023

1.E-commerce Operations Support
Position Summary
e-Commerce operations: Manage all online orders, accurately track and report order progress, follow up and handle all customer queries from Samsung Italy Customer Experience team.
Role and Responsibilities
Operate e-Commerce back office system and provide first point of contact user support ensuring a high level of service and communication;
Monitoring, managing and updating e-Commerce order status and analyzes error messages to determine source of problem and/or identify appropriate referral;
Collaborate with Customer Experience team in identifying and resolving customer queries and project roadblocks;
Support e-Commerce and Digital Marketing Manager with data analysis, new product imports, integrity of new product data and provide reports on a regular basis;
Communicating and coordinating with colleagues as necessary;
Skills and Qualifications
High school diploma;
Degree in Business Administration is a plus;
Outstanding written and verbal English communication skills;
Experience in customer service for an e-Commerce business, preferably a marketplace or consumer products;
Very good MS Excel knowledge to organize company data and budget reports;
SAP knowledge is a plus;
Independent, structured and accurate way of working;
Creative and strategic thinker with a strong customer orientation;
Experience working with customer support is a plus;
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2. Accounting Support
Position Summary
Support understand the general ledger accounting standards and reconciliation of accounts.
Role and Responsibilities
Support understand online accounting process flow;
Comparing system reports to balances and verify entries
Reconciling orders and invoices identifying and understanding discrepancies;
Collaborating with internal departments to gather, test and analyse data;
Support monthly closing reports, accounting audit.
Skills and Qualifications
Bachelor's Degree in Accounting;
MS Suite Proficiency;
Prior experience in similar roles;
Precision, accuracy, attantion to details;
Fluent English;
accounting knowledge;
SAP.
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: [protected info] You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: [protected info]
APPLY HERE