[Online-HN] Công Ty Công Nghệ XIPAT Flexible Solutions Tuyển Dụng Nhân Viên Chăm Sóc Khách Hàng Full-time 2024

COMPANY INTRODUCTION
XIPAT Flexible Solutions Founded in 2008 in Hanoi, Vietnam, XIPAT begins a start-up journey with a mission of using technology solutions to make life better. At XIPAT, product quality and customer satisfaction are the top priority, in order to reach that goal, each of our members is constantly learning and improving thinking skills and creativity to provide better products every day. Our outstanding products are being trusted by world-wide clients, competing with other providers by offering a cost-effective and value-driven experience.
Human resources always play a key driver in our business model, XIPAT always welcomes talented and like-minded candidates to join the company.
Nhân Viên Chăm Sóc Khách Hàng Full-time
Tính chất công việc: Toàn thời gian; Online - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Địa điểm: Hà Nội - Mức lương: Thỏa thuận - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm
JOB DESCRIPTION
Based on the team guidance, communicate with customers via phone, email, chat, or in person.
Provide onboarding help, answer questions about features, and transfer customer issues to the development team if you can't solve them.
Suggest information about other products and services to customers to satisfy customer's needs to drive business growth.
Build deep relationships with customers to enable them to be loyal customers.
Collect customer information and communicate with them to get their feedback/ insights into current/ future products or services then collaborate with the product team to make them go live.
Work together with the team to achieve the team & company's goals.
REQUIREMENTS
Be proficient in both written and verbal English.
Have a reliable computer to enable efficient remote work from home.
Be willing to learn about e-commerce, technical aspects of our app and E-commerce platforms.
Adapt easily to new ways of doing things, and thrive on change and ambiguity.
Respect the differences of others, including cultural and language differences, and will adapt their style and approach to match the needs of different individuals and teams.
Work constructively under stress and pressure.
Have experience in the customer service field.
BENEFITS
Competitive salary (negotiable based on experience).
Night shift allowance: 30% of the salary for working during night hours (10 PM - 6 AM).
Work-from-home equipment allowance: 300,000 VND per month, prorated by the number of remote working days.
Work with thousands of e-commerce merchants around the world. Gain huge knowledge about the e-commerce industry.
Performance bonus, 13th- month salary, public holidays bonus (30/4, 1/5, 2/9,1/1); bonus for Excellent Employee and Excellent Team.
Comprehensive insurance package including social, health, unemployment, and Bao Viet care insurance.
Work performance review 2 times/ year (in May and November).
13 - 18 days full paid leave/year.
Engaging activities and celebrations: Annual company trip,YEP, quarterly team building, sports clubs, and special occasions along with other company-provided benefits.
Nice working space with young, dynamic & friendly colleagues and free coffee, tea, and drinks.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/1/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW