[Online-HN] Công Ty MAGESTORE Tuyển Dụng Chuyên Viên Customer Support Full-time 2024

COMPANY INTRODUCTION
Since 2009, Magestore has devoted to help global retailers run their business better, both in E-commerce and physical stores by creating an organization of passionate, open-minded people readily tailoring the products, delivering customer satisfaction. Growing rapidly with more than 30 customers to work with each month, our teams are now ready to engage new young spirits in the mission. If you are interested in shopping online (or e-Commerce), updating the latest technology news (or adopting cutting-edge technologies), and knowing people from different cultures (or communicating internationally), this job is definitely for you! Here, you can find more detail about our company culture and our product: [protected info] or [protected info]
Customer Support Executive
Tính chất công việc: Toàn thời gian; Online - Chuyên môn: Hành chính, Nhân sự - Địa điểm: Hà Nội - Mức lương: Từ 8 Triệu - Dưới 10 Triệu VNĐ / Tháng; Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm
JOB DESCRIPTION
Respond to customer inquiries and concerns through email, chat, or phone, delivering clear and accurate information.
Analyze customer issues, troubleshoot problems, and collaborate with the technical team to provide timely and effective solutions.
Guide customers toward achieving their desired setup results, offering advice and recommendations for optimal app usage.
Develop and update knowledge base articles, FAQs, and support guides to empower customers to find solutions independently.
REQUIREMENTS
Proficiency in English, with an IELTS score of 6.5 - 7.0 or a TOEIC score of 685 - 830.
Have strong communication, analytical, and critical thinking skills.
Experience in customer service or teaching (tutor, teaching assistant).
A minimum of 6 months of experience in Technology, E-commerce, or Marketing (preferred).
A major in English Linguistics and Literature (preferred).
BENEFITS
Salary: 8-15M VND, with reviews every 6 months.
Performance bonus, seniority bonus, birthday gift.
Opportunities to improve English skills and to gain hands-on experience in dealing and negotiating with diverse clients.
Work with 100% foreign. Exposed to the latest technology and eCommerce trends.
Youth and dynamic working environment with 95% members are 9x, we have many
clubs: running, football, board games...
Complimentary tea and coffee, and access to a library of interesting books available for free borrowing.
The State statutory holidays and collective activities organized by the Company (travel
team building, health care, volunteer...).
Other benefits according to the provisions of the Company and the Labor Code.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 23/9/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
1 applicant