[Online-HN] Tập Đoàn Mitra Adiperkasa Vietnam (MAP) Tuyển Dụng Thực Tập Sinh Marketing (E-Commerce) Full-time 2026

COMPANY INTRODUCTION
Địa điểm: Hà Nội - Loại hình công ty: Công ty nước ngoài - Lĩnh vực kinh doanh: Bán lẻ, Hàng tiêu dùng, FMCG; Thời Trang, May Mặc, Thẩm Mỹ, Làm Đẹp, Mỹ Phẩm; Khác - Quy mô công ty: Lớn (>= 250 người có BHXH) - Website: [protected info] - Fanpage: [protected info]
ABOUT US
Incorporated in 1995, MAP achieved phenomenal growth over the years culminating in its IPO in November 2004. Today, MAP is the leading lifestyle retailer in Indonesia with over 2,200 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage, and lifestyle products. Some of our iconic brands include Starbucks, Zara, Marks & Spencer, SOGO, SEIBU, Oshkosh B'Gosh, Reebok, among many others. Listed on the Indonesia Stock Exchange, with over 26,000 employees, MAP was voted Fortune Indonesia's Most Admired Companies (Top 20) in 2012 and Forbes Indonesia's Top 40 Companies in 2011. Apart from retailing, MAP is also a leading distributor for sports, kids, and lifestyle brands.
WHO ARE WE?
From a small company of 40 stores in 1995, into the leading retailer in Indonesia. Over the years, MAP has introduced many exciting retail experiences. Trends are set, records are broken, and too many milestones to count.
WHY WORK HERE?
For this, we have our stellar workforce of over 23,000 employees to thank for 20 years of retail excellence. Along the way, discover more interesting and colorful insights from the testimonies and stories garnered from our staff to our senior management during their own journey with MAP Brilliant people, amazing culture, and the chance to deliver an exciting retail experience to the hundreds of millions of people across Indonesia. Learn what MAP is made of!
www.[protected info]/
Marketing Intern (E-Commerce)
Địa điểm: Hà Nội - Tính chất công việc: Thực tập; Toàn thời gian; Online - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Từ 1 Triệu - Dưới 4 Triệu VNĐ / Tháng
JOB DESCRIPTION
JOB OVERVIEW
The
intern will support the Customer Service & Web Operations team in handling
customer interactions across e-commerce marketplaces (Shopee, Lazada, TikTok
Shop), coordinating order processing, managing storefronts, and assisting with
promotional campaign operations.
KEY RESPONSIBILITIES
• Assist in handling
customer inquiries, complaints and reviews - input and respond to customer
inquiries, complaints and reviews from Shopee, Lazada & TikTok Shop.
• Support order processing
and coordination with internal teams, including emailing to confirm returned
products to the warehouse and store.
• Ensure timely and
accurate responses to customer queries, following SLA.
• Appeal penalties in the
marketplace, e.g., submit an appeal for penalties on Shopee.
• Escalate complex issues
to the appropriate team while keeping the customer informed, ensuring all
escalations are documented accurately for tracking and reporting purposes.
• Monitor daily sales and
campaign performance in marketplaces (e.g., traffic, conversion, best-selling
products, voucher usage).
• Assist in store
decoration and merchandising (banner upload, homepage layout, campaign assets,
and product tagging during campaigns).
• Create and set up promos
in the marketplace (vouchers, bundles, flash sales), ensure stock availability,
and make sure products are correctly published and visible.
• Activate and deactivate
products in the marketplace according to request (new launch, clearance,
stock-out, or price change).
• Help monitor order
status and coordinate with the internal team if there are issues (cancellation,
return, shipment delay).
• Prepare weekly and monthly reports.
REQUIREMENTS
• Active university
student (minimum 5th semester) or fresh graduate in Communication, Marketing,
or related fields.
• Basic understanding of
SEO and e-commerce content optimization.
• Detail-oriented and able
to meet deadlines.
• Familiar with Shopee,
Lazada, and TikTok Shop platforms.
• Proficient in Excel,
Google Sheets, Adobe Photoshop and Canva.
• Creative, communicative,
and a team player.
• Available for a
full-time internship for 6 months (available in working hour 8:30 AM - 5:30 PM from Mon - Fri)
• Remote job
BENEFITS
Be trained in a professional environment./ Được đào tạo trong môi trường chuyên nghiệp.
Opportunities to develop career path in fashion retail./ Có cơ hội phát triển nghề nghiệp trong ngành thời trang bán lẻ
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 15/8/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW