[Online] Tập Đoàn Công Nghệ ALOIS Solutions Tuyển Dụng Customer Service Representative Part-Time 2024

Role: Customer Service Representative
Location: Vietnam
Job Description:
As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a high level of satisfaction. Your communication skills and problem-solving abilities will play a vital role in enhancing our customer relationships.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, and chat.
Provide accurate information regarding products and services.
Resolve customer complaints and issues efficiently and effectively.
Maintain a positive and professional demeanor in all interactions.
Document customer interactions and feedback in the CRM system.
Collaborate with other departments to address customer needs.
Identify opportunities for process improvements and provide feedback to management.
Stay up-to-date with product knowledge and company policies.
Qualifications:
High school diploma or equivalent; some college preferred.
Previous customer service experience is a plus.
Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
Proficient in using CRM software and Microsoft Office Suite.
Ability to work independently and as part of a team.
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