Mô tả công việc
Mission:
Provide a high level of customer service, through an effective and efficient service operation so as to deliver the strong commitment and professionalism of onsite service Tool Management Center (TMC) of Atlas Copco Industrial Technique's customers.
Job description:
• Develop professionalism onsite service TMC operation at customer site in Hai Phong.
• Develop rapport with customers through effective communication, interpersonal skills, and professionalism, responding to customer needs and working to satisfy customer expectations.
• Able to delivery of service product (Start-up, Maintenance, and Optimization) with excellent
• Plan and manage On-time preventive maintenance for Improving tool performance and Extending tool lifetime
• Be responsible for the onsite contract operational KPIs (MTTR, MTBF, Availability etc.) and ensure the target fulfillment.
• Update and report status of progression and KPIs directly to Onsite Service Leader / Service Manager.
• Maintain regular meetings with customers to identify the customer's requirement, analyze their demands and deliver gap closure plan.
• Keep effective interaction with other function (such as project and sales) to setup and optimize the cross functional processes.
• Support project with be assigned from Onsite Service Leader / Service Manager.
• Maintain global operation standard of TMC (Tool Management Center) system
• Develop cost saving program and improvement activity (kaizen) as information to support renewal service contract proposal with Service Sale.
Yêu cầu
Experience requirements:
• 2-3 years of technical field service experience maintaining and repairing industrial Electric Tool/ equipment (Atlas Copco and other) or equivalent
• High level of customer service through excellent interpersonal skills and professionalism
• Ability to troubleshoot, test, repair and service technical equipment
• Vietnamese speaking is a must and English literacy is preference
• Ability to work flexible shifts and to adapt to changing work schedules
Knowledge:
• Strong mechanical and electrical skills.
• Computer literate
• Preference of Good command of spoken and written English
Educational requirements:
• Diploma or higher Mechanical or Mechatronic or
Electrical Engineering or related equivalent
Personality requirements:
• Service mind characteristic
• Leading and developing others
• Communication skills
• Problem solving
• Result orientation
• Teamwork
Behaviors:
• Customer oriented
• Well organized
• Sense of Urgency
Quyền lợi
Thưởng
Attractive salary and benefits
Thông tin khác
NGÀY ĐĂNG
20/04/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Kỹ Thuật > Bảo trì/Bảo Dưỡng
KỸ NĂNG
Technical Service, Mechanical, Technical skills, Maintenance Management, Kỹ sư dịch vụ sau bán hàng
LĨNH VỰC
Bán lẻ/Bán sỉ
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Việt
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
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Hạn nộp: 20/05/2026
