Operation & Customer Service Staff Hai Phong City

• Handle rail freight and sea freight/air freight/trucking export/import shipments from/to Vietnam in full compliance with external regulations, carrier requirements, and internal SOPs.
• Receive booking requests and shipment information from Customers, Overseas Agents, and the Sales Team; arrange bookings with Rail Operators, Carriers, Co-loaders, and relevant partners.
• Prepare, check, and issue all related documents such as Bill of Lading, Rail Waybill, AMS/ISF filing, Pre-alert, E-manifest, Arrival Notice, D/O release, and other operational documents.
• Coordinate closely with rail operators, carriers, overseas agents, and local vendors to monitor shipment status, ensure smooth operations, and promptly address any irregularities.
• Track transportation progress, update milestones, and proactively solve operational issues to ensure service quality.
• Issue Debit Notes to customers/overseas agents and process payments to carriers, rail operators, and vendors in a timely manner.
• Maintain accurate and updated data entry in GoFreight and other internal systems.
• Communicate professionally with customers, carriers, rail operators, and overseas partners to resolve issues and provide optimal service.
• Report any operational irregularities or risks to the Manager immediately and follow up on the corrective process.
• Perform additional tasks as assigned by the Manager.