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Mô tả công việc
1. Build the plans and strategies of Customer Service & Pricing
• Develop and implement short-term and long-term strategies and plans for CS & Pricing department to improve service quality.
• Manage overall customer service operation, service quality and management resources of customer relationship.
• Manage the performance of Customer Service in charge of import and export goods and domestic Customer Service in compliance with the Company's process and SOP with customers.
• Monitor the service quality through customer's reflection & engagement, rate of complaint/positive feedback, - employee problem-solving ability.
Coordinate and manage Pricing assignments
• In charge of getting prices from shipping lines and domestic suppliers.
• Dealing with vendors/ partners about international freight rates, negotiate for the lowest price.
• Follow team to keep updating the rates for Sales Department.
• Monitor and update shipping contract prices.
• Maintain and develop relationships with shipping lines, airlines, coloaders.
• Solve arising problems (apply for extension of closing time, cont shell, dump yard...).
• Support and coordinate with Sales/Cus/Doc Department to resolve related issues.
• Regularly update market information.
• Research the market and evaluate the advantages of shipping lines, airlines, international agents and purpose.
• Handle related situations.
• Propose to BOD about the working plan, development methods, product strategy building.
2. Maintain and expand relationships with customers & shipping lines/agents/suppliers
• Receive problems and requirements of customers provided by CS staff.
• Guide & offer solutions to support CS & Pricing staff to give feedback to customers/shipping lines/agents/suppliers.
• Work directly with shipping lines and customers/shipping lines/agents/suppliers.
• Control and improve service quality by bringing service evaluation criteria.
• Implement quarterly service evaluation to customers.
Yêu cầu
1. Education:
• Graduated from universities majoring in international trade, economics, maritime or other related majors.
• Good knowledge of logistics or companies specializing in forwarder, transportation laws and regulations.
• Good knowledge and experience of forwarding (sea freight, air freight), import-export, transportation, customs.
2. Working Experience:
• 2 - 3 years of experience or more in the position of CS & Pricing manager in the forwarding or import-export industry;
• Priority is given to strong experience of US route both sea/air.
• Fluent in English
3. Professional Skills:
• Good pricing skills with profit-oriented minded.
• Excellent Customer service skills with customer-oriented minded.
• Good communication and interpersonal skills.
• Innovative & creativity mindset to achieve better efficiency.
• Strong problem-solving skills.
• Good analyze and synthesis skills.
• Good negotiation and persuasion skills.
Quyền lợi
Thưởng
Attractive salary: Negotiable salary
Chăm sóc sức khoẻ
Social insurance, health insurance, unemployment insurance according to state regulations
Khác
Working in an extremely dynamic, fun, harmonious and friendly environment
Enjoy welfare policies according to company regulations
Thông tin khác
NGÀY ĐĂNG
11/05/2026
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Vận Tải/Giao Nhận Hàng Hóa
KỸ NĂNG
Customer Service, Product Pricing, Freight Forwarder, Logistics, Shipping Operations
LĨNH VỰC
Vận tải
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
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Thông tin chung
- Ngày hết hạn: 10/06/2026
- Thu nhập: Thương lượng
Nơi làm việc
- 11 Floor, 24T Center Building, No 1 Nguyen Huy Tuong, Thanh Xuan, Ha Noi
