Operations Executive

Mô tả Công việc
Reporting System:
Report weekly work results.
Report any issues, backlogs, and propose solutions.
Generate ad-hoc reports as requested by superiors.
Operational Activities:
Monitor e-commerce order status and key performance indicators (KPIs) on platforms: Shopee, Tiktok, Website, Facebook...
Receive and process orders across e-commerce sales channels, ensuring KPIs for each channel are met.
Check order processing progress and follow up with partners to ensure timely completion.
Handle customer information related to e-commerce sales orders.
Manage the e-commerce hotline.
Receive and process product returns/exchanges for complaint cases, refund requests, and failed deliveries.
Perform inventory return procedures for returned/exchanged goods.
Act as the main point of contact and reconcile payments with suppliers, ensuring accurate transactions and resolving any payment-related issues.
Complete other tasks as assigned.
Customer Service:
Support customer service staff in responding to policies related to consultation and complaints.
Handle ratings on the platform.
Organize and schedule shift assignments.