Operations Executive ( Relocate to Korean )

When requested to act as the focal point for the customer to arrange activities act as the main contact point for the customer throughout the port call or project duration.Must anticipate any operational challenges faced & manage the relationships with customs, vendors, carriers, network partners and other job specific operators.
- To understand and generate a detailed PDA or quotations related to vessel clearance and crew management related services using in-house system or other format under Company's template.
- Clear understanding of the port authority, customs and permit regulations related to vessel operation (both local and foreign flagged) in Korea specifically in Busan,Ulsan and Mokpo.
- Responsible for arranging & coordinating work activities to the Port Call both internal and external stakeholders (i.e Port, Pilot, MSA etc). These activities include but not limited to booking of berth.
- Plan and ensure all crew change schedules in coordination with vessel arrival and departure times.
- Assist crew members with visa applications and immigration documentation, if necessary.
- Arrange transportation, accommodation and travel plan for crew and customer's representative in and out of S. Korea.
- Verify, prepare and maintain necessary crew documentation, including passports, seaman's books, and certificates.
- Able to implement a transparent, mechanism for vendor management by negotiate competitive rates.
- Ensure team prepares documentation and invoicing in timely manner and per requirements.
- Providing customers' information on verification on duties, taxes, permits or any other authority requirements prior to the Port Call.
- Supporting sales team with tender and inquiry
- Attend pre-ops meetings with customer, vendors & authorities if required.
- Prior to work activities taking place, ensures that approved paperwork such as PO or work order has been provided by the customer.
- Provides the administration team, vendors & internal colleagues with IL reference number regarding the customers work activities undertaken.
- Must monitor the customers cost outlay throughout project duration & alert management if the credit limit has exceeded the contracted terms allocated.
- Upon work completion, provides administration with completed activity report for all work activities undertaken during customers stay. Must verify & ensure all vendor or authority invoices received includes BLA reference number & costs are aligned with rates sold to the customer.
- Provides management with updated activity report for cargo arrangements which took place under assigned customer accounts.
- Responsible to complete BLA HSEQ checklist & save completed documentation into assigned folder under SharePoint.
- Any other duties as assigned by the Operation Manager.