Operations Executive

We are looking for an Operations Executive to support our overseas teams with travel-related service inquiries, supplier coordination, service costing, quotation preparation and operational support.
This is a hands-on role for an Operations professional who can review requirements, coordinate with service providers, collect and compare rates, prepare costing and quotation information, and support overseas teams with assigned inquiries.
You will also support the development and maintenance of Sevenway's supplier network and operational database, and contribute to process improvement as the team grows.
What You'll Do
Service Inquiry & Sales Support
Review and support assigned service inquiries from overseas teams.
Understand destinations, travel dates, group size, service requirements and special requests.
Clarify requirements and follow agreed timelines.
Prepare suitable service options and quotation information for review.
Follow up on quotation revisions, requirements and inquiry status.
Supplier Sourcing & Coordination
Research suitable hotels, restaurants, transportation providers, guides, attractions, activities and other local service providers.
Contact suppliers to check availability, rates, terms and service conditions.
Compare supplier options and support the team in selecting suitable solutions.
Maintain supplier information and support the supplier database.
Support supplier communication and rate negotiation where required.
Service Costing & Quotation
Prepare service costing based on supplier information and approved costing methods.
Verify rates, inclusions, exclusions, conditions and quotation validity.
Prepare and revise quotation information accurately and on time.
Identify issues or risks and escalate to the supervisor when necessary.
Conversion & Overseas Team Support
Support overseas teams with timely, accurate and competitive service options.
Support quotation follow-up and conversion of qualified inquiries.
Update inquiry status and outcomes.
Coordinate operational information required by overseas teams.
Operations Improvement & Team Support
Support assigned operational matters and escalate complex or high-priority issues.
Report recurring issues and support practical improvements.
Maintain supplier databases, quotation templates, costing tools, SOPs and checklists as assigned.
Coordinate with team members and support shared operational tasks when required.
Take ownership of assigned tasks and contribute to team performance.