Operations/Floor Supervisor (E-gaming Club)

Position Summary: The Supervisor oversees the day-to-day activities on the gaming floor, ensuring efficient operations, compliance with regulations, and the highest levels of customer service. This role involves supervising staff, monitoring gaming systems, and addressing any operational challenges that arise during a shift. The Supervisor ensures a smooth and enjoyable experience for both guests and employees while supporting the Shift Manager in meeting operational objectives.
Key Responsibilities:
Supervise daily gaming floor operations to ensure a seamless flow of activities.
Monitor the performance of gaming machines and systems, ensuring they are functioning correctly and efficiently.
Assist in managing the gaming floor staff, providing direction, coaching, and feedback as needed.
Ensure that all staff are adhering to company policies, gaming regulations, and customer service standards.
Support the Shift Manager in handling customer inquiries, complaints, and special requests.
Assist in the training and development of new staff members, ensuring they are equipped to perform their duties effectively.
Conduct regular checks to ensure that security protocols and asset protection measures are being followed.
Ensure accurate payouts and assist in monitoring electronic gaming systems and table games.
Prepare shift reports detailing significant events, customer interactions, and any incidents or irregularities.
Address and resolve minor operational issues promptly and escalate more complex problems to the Shift Manager or Operations Manager.
Support marketing and promotional activities by ensuring proper execution during shifts.
Assist in maintaining a clean, safe, and welcoming environment for both guests and staff.
Requirement:
Associate's or Bachelor's degree in Business Administration, Hospitality Management, Gaming Management, or a related field.
At least 3 years of operational supervisory experience, preferably in a gaming or entertainment environment, with specific expertise in slot machine operations.
Deep knowledge of various types of slot games, including their mechanics, rules, and regulations.
Demonstrated leadership skills with the ability to effectively manage and motivate staff.
Strong problem-solving, decision-making, and customer service skills.
Effective communication and interpersonal abilities, with fluency in English is a must; proficiency in Korean (TOPIK level 4 or equivalent) is preferred.
Familiarity with the latest gaming technology and trends.
Flexibility to work in shifts, including nights, weekends, and holidays.
Benefits:
Competitive salary and comprehensive benefits
Duty meals at hotel's canteen (2 meals per shift)
Tips and foreign language allowances (English/Korean/Chinese/Japanese)
Night shift allowance and overtime allowance
Bonuses/gifts on public holidays
13th-month salary and performance-based bonuses
6-7 days off per month, 1 day off on your birthday, and other paid leave in accordance with the Labor Code
Full participation in Social Insurance, Health Insurance, and other employee benefits as prescribed by the Labor Code
24/7 accident insurance and health insurance
Periodic health check-ups and annual team-building activities
Professional uniforms, including laundry and pressing services
Opportunities to attend advanced professional training courses and enhanced foreign language classes
Professional, young, and dynamic working environment with many opportunities for promotion and internal transfers
Job Type: Full-time
Pay: From 15,000,000₫ per hour
Expected hours: 44.0 per week
Work Location: In person