Operations Intern

Overview
• The Quality Team ensures the best possible experience for our customers.
• The Quality Team handles bookings after the Reservations Team has finished making reservations for all services that can be reserved at the time that the booking is confirmed.
• The Quality Team's responsibility ends after the customer has finished the last service in the booking and responsibility is handed over to the Accounting Team.
• The Quality Trainee reports to the Quality Specialist.
Responsibilities
• Before the trip begins, the Quality Team issues the contract/document and sends it to the tour guide; they also prepare the tour profiles for the tour guides.
• Before the customer arrives, the Quality Team pre-checks services to ensure all services are reserved; the Quality Team will contact selected suppliers in the booking to re-confirm that the suppliers are expecting our customers as previously agreed with the Reservations Team.
• After the tour ends, the Quality Team collects the Invoice/receipt from the tour guide and coordinates with the Accounting Department to clear advance for guides.
• Working with the Product Team, the Quality Team handles training the tour guides on the itineraries that they will follow with our customers.