Mô tả công việc
YOU WILL:
The Operations Manager shall have responsibilities pertaining only to this function. The Operations Manager should be present at all operational reviews, plus all strategic reviews and ad hoc meetings. The Operations Manager shall be ultimately responsible for operational management to fulfill Microsoft requirements including but not limited to readiness, quality and eminency.
❖ Leadership
• Manage Customer Service and support Contact center operation.
• Provide feedback & coaching to Team Manager
• Power to impact and influence - gain support from others to achieve the desired outcome.
❖ People Management
• Motivate CSRs and Team Managers
• Provide Improvements Action Plans and reports.
• Identify strengths and weaknesses to help operational and professional development. ❖ Set goals and expectations
• Assure compliance of metrics & procedures
• Contingency Plan Implementation and Activation
• Monitor customer request volumes vs. Customer Service Professional availability.
• Present monthly operational reports
❖ Communication and Collaboration
• Communicate policies & procedures to Team Managers to ensure performance results.
• Cross group Collaboration
• Partner with individuals or organizations to increase the satisfaction of our customers.
❖ Ownership and Accountability
• Proactively take the ownership of the project, consider benefits to project/company and add value to the project and make contribution.
• Be accountable to any tasks assigned by client and by company.
❖ Drive Results
• Apply strategic thinking to focus on the results and goals to achieve with end Customers.
Yêu cầu
OUR IDEAL CANDIDATES:
• Fluency in English (additional Chinese proficiency is a plus)
• At least 3 years of experience as an Operations Manager in IT industry or B2B services. • Tech-savvy with strong technical aptitude
• Strong in following skillsets: o Service / Soft skill communication o Presentation o Planning, Resource Organizing, Data Analyzing o Customer Orientation & Relationship Management o Internal cooperation and coordination
• COPC certification is a plus
WHY US?
• Salary at 100% during the probationary period
• 90% contribution of the gross salary to social insurance
• An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
• 20 days leave (12 days of annual leave and 8 days of sick leave)
• Training will be offered
• Full work equipment will be provided
• Annual Health Checkup
• Activities: Birthday party, Employee engagement activities.
OTHERS:
Working location: required to work on-site at all iTechwx offices in Ho Chi Minh City.
o Opal Tower, 92 Nguyen Huu Canh St., Thanh My Tay Ward, Ho Chi Minh City.
o VISTA Building, 19 Tan Cang St., Thanh My Tay Ward Ward, HCM City
o The Sun Avenue Building, 28 Mai Chí Thọ St., An Phú Ward, HCM City
• Working time: 9am - 6pm, but flexible to change to night shift
• 5 days per week with 2 flexible days off.
• Flexible availability, willingness to work both day and night shifts
Quyền lợi
Thưởng
An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
Chăm sóc sức khoẻ
90% contribution of the gross salary to social insurance.
Annual Health Checkup.
Nghỉ phép có lương
20 days leave (12 days of annual leave and 8 days of sick leave)
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Thông tin khác
NGÀY ĐĂNG
31/07/2026
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Technical Support, Customer Orientation, Relationship Management, Presentation skills, analytical skills
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Người nước ngoài
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Thông tin chung
- Thu nhập: Tới $ 2,300 /tháng
Nơi làm việc
- Vista Building, 19 Tan Cang St., Thanh My Tay Ward, Ho Chi Minh City
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 30/08/2026
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
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