Operations Manager, Global Payments Solutions Operations (IC Role)

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Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high calibre professional to join our team as an Operations Manager, Global Payment Solutions Operations (IC role)
Areas and Accountabilities
Impact on the Business/Function
Is responsible for ensuring the teams deliver in line with its demand statements
Is responsible for planning and prioritisation of day to day services across teams
Is responsible for supporting the implementation of change programmes as directed by the Line manager, including Global Standards
Develop and implement Operating Procedures in accordance with the respective Business Services Operating Model; highlighting any local procedures.
Customers / Stakeholders
Meet overall goals in Production Quality, Service Quality, Financial Performance.
Is responsible for identifying opportunities to improve service Quality in areas.
Leadership & Teamwork
Responsible to enhance collaboration and team working.
Operational Effectiveness & Control
Is accountable for the effective use of resources and use of Production Management tools to deliver established levels of Production Quality across teams.
Manages resources across teams to ensure performance levels continually meet agreed standards
Is accountable for the effective use of controls to ensure operational risk is within agreed limits across teams.
Must respond to all escalations, resolving or escalating all issues with operational effectiveness in a timely and appropriate manner