Operations Manager/ Property Manager (Lavis 18 Residence)
Công Ty TNHH Quản Lý Bất Động Sản Highgate
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 01/12/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Quản lý
Mô tả công việc
We are looking for Operations Manager/ Property Manager for Lavis 18 Residence (Cu Xa Do Thanh, District 3), job description as below:
Scope of work: Managing and taking overall responsibility for Lavis 18 Residence, directing and planning in order to maintain and improve the operations and service quality of the respective business units.
Responsibilities
Oversee day-to-day operations across all business units, ensuring efficient and consistent service delivery. Be instrumental in the development of new service initiatives
Work independently to actively manage key property goals (including capital projects; customer service; refurbishment, administration)
Assist the development of meaningful, achievable hotel/serviced apartment budgets and other short and long-term strategic goals and monitor their implementation
Lead and manage front office, housekeeping food and beverage, admin, and maintenance teams, fostering a culture of excellence and teamwork
Respond to audits that are completed by the company or external ones, to ensure continual improvement is achieve. Ensure all properties comply with health, safety, and regulatory requirements
Implement and maintain operational standards across properties to ensure a seamless guest experience
Monitor key performance indicators (KPIs) and operational metrics to drive continuous improvement
Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action to rectify where needed
Coach and develop the Heads of Department reporting to him/her, through objective setting and personal development, to ensure career progression and effective succession planning within the hotel and company
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction, ensure to maintain active floor presence on a daily basis
Hold regular briefings and communication meetings with the HOD teams
Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis
Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
Ensures core elements of the service strategy are in place to produce the desired results
Other tasks are assigned by line manager
Scope of work: Managing and taking overall responsibility for Lavis 18 Residence, directing and planning in order to maintain and improve the operations and service quality of the respective business units.
Responsibilities
Oversee day-to-day operations across all business units, ensuring efficient and consistent service delivery. Be instrumental in the development of new service initiatives
Work independently to actively manage key property goals (including capital projects; customer service; refurbishment, administration)
Assist the development of meaningful, achievable hotel/serviced apartment budgets and other short and long-term strategic goals and monitor their implementation
Lead and manage front office, housekeeping food and beverage, admin, and maintenance teams, fostering a culture of excellence and teamwork
Respond to audits that are completed by the company or external ones, to ensure continual improvement is achieve. Ensure all properties comply with health, safety, and regulatory requirements
Implement and maintain operational standards across properties to ensure a seamless guest experience
Monitor key performance indicators (KPIs) and operational metrics to drive continuous improvement
Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action to rectify where needed
Coach and develop the Heads of Department reporting to him/her, through objective setting and personal development, to ensure career progression and effective succession planning within the hotel and company
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction, ensure to maintain active floor presence on a daily basis
Hold regular briefings and communication meetings with the HOD teams
Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis
Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
Ensures core elements of the service strategy are in place to produce the desired results
Other tasks are assigned by line manager
Yêu cầu
Working Time: 44h/ week, Monday to Friday (8:00 am - 5:00 pm) & Saturday morning (8:00 am - 12:00 pm)
Be willing to work overtime when needed
Working location: Dist.3, HCMC
Previous Property Manager experience in hotels/serviced apartments environment is required.
Bachelor's degree of related professions.
Proficient English (both speaking and writing)
Intermediate skills with Microsoft Office
Strong interpersonal, negotiation and communication skills for liaising with colleagues, customers and other stakeholders
Business-related awareness and a good knowledge of current affairs
Ability to analyze, quantify, solve problems well, good judgment.
Excellent organizational and time management skills with the ability to multi-task
Good in writing reports and presentations
Be progressive, be highly responsible, to be aware of service, with stand high pressures.
Be willing to work overtime when needed
Working location: Dist.3, HCMC
Previous Property Manager experience in hotels/serviced apartments environment is required.
Bachelor's degree of related professions.
Proficient English (both speaking and writing)
Intermediate skills with Microsoft Office
Strong interpersonal, negotiation and communication skills for liaising with colleagues, customers and other stakeholders
Business-related awareness and a good knowledge of current affairs
Ability to analyze, quantify, solve problems well, good judgment.
Excellent organizational and time management skills with the ability to multi-task
Good in writing reports and presentations
Be progressive, be highly responsible, to be aware of service, with stand high pressures.
Quyền lợi
Monthly salary
Allowances: Meal + Phone + Transportation
Service Charge
Mandatory insurance + PVI Insurance
13th month salary
KPI bonus
Tet & Public Holiday bonus
12 days of paid leave
Allowances: Meal + Phone + Transportation
Service Charge
Mandatory insurance + PVI Insurance
13th month salary
KPI bonus
Tet & Public Holiday bonus
12 days of paid leave
Thông tin chung
- Thu nhập: Thỏa thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 01/12/2024
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