Operations Manager (Retail Chain)

- To effectively and efficiently manage store group financial performance (sales, expenses, etc...) in accordance with budget and target set by management
- To ensure store images (cleanliness, product display, etc...) are well maintained
- To ensure execution of good customer service (greeting, fast check-out, etc...)
- To ensure of safe shopping environment for customers and safe working environment for store staffs
- To ensure effectively execution of all SOPs, always seek for improvement and more efficiency of current SOPs
- To plan, manage and develop store management team, focus on training and coaching from store managers and above
- To promptly react and resolve incidence happened in stores
- To coordinate with other departments in term of providing and receiving feedbacks, seeking solution for better execution from store team
- Other tasks relating to store management.