Operations Quality Specialist, Personal Risk Services
CÔNG TY TNHH BHNT CHUBB LIFE VIỆT NAM
Hết hạn: 14/10/2023
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- Giới thiệu công ty
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Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
The Quality Specialist will be part of a team that works to instill consistency across Personal Lines Operations offices regarding the overall expectations of behaviors and results, through auditing of phone calls and completed emails.
Additionally, the candidate must exhibit excellent time management skills, analytical thought process and ability to communicate clearly and concisely with others in various levels of Operations. Candidate must be able to work in a team environment and be able to share knowledge and feedback through excellent written and verbal communication skills.
Additionally, the candidate must exhibit excellent time management skills, analytical thought process and ability to communicate clearly and concisely with others in various levels of Operations. Candidate must be able to work in a team environment and be able to share knowledge and feedback through excellent written and verbal communication skills.
Responsibilities include:
- Audit all functions each Customer Service Representative, CSR, processes in regard to Chubb's Personal Lines Property and Casualty policies including but not limited to newline quoting, issuance, endorsements, and cancellations for both new hires and existing employees (audit types can vary from month to month as quality volumes and business priorities change)
- Audits include CSR phone calls and work processed via email, Inventory Management, and @work
- Complete reviews using a standard template via SharePoint or CXone
- Provide meaningful trending reports to Operations Leadership including recommendations for improving the teams service as examined via audits
- Calibrate with Supervisors of audited teams as well as fellow Quality team members on a quarterly basis to ensure all audits are performed to the same standards
Qualifications
- Bachelor's degree from an accredited college or university
- Minimum 5 years of insurance or related experience with an in-depth knowledge of Operations processes and responsibilities
- Proven experience as a quality auditor or relevant role
- Ability to positively direct the work of others, including the ability to make and communicate assignments, resolve issues affecting employee
- Through knowledge of methodologies of quality assurance and standards
- Strong communications and presentation skills
- Must be able to exercise influence and champion what has been identified as Operational standards
- Must have sound understanding of core Personal Lines Operation functions and associated workflows and metrics; experience with more than one line of business a plus
- Must be able to collaborate at all levels
- Prior Personal Lines audit experience a plus
- Prior Chubb Customer Center experience a plus
- Must be detail oriented and possess excellent time management to ensure completion of assignments in a timely manner and within schedule
- Must be PC literate (MS Office), with Advanced proficiency in MS Excel, Word, and working knowledge of Access is a plus
- Possess and demonstrate outstanding computer skills as required for tracking / analyzing data, and creating presentations
- Knowledge of Verint/Cisco/CXone is also a plus
- Ability to maintain confidentiality
Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates, and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.
EEO Statement
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.
Thông tin chung
- Ngày hết hạn: 14/10/2023
- Thu nhập: Thỏa thuận
Giới thiệu công ty
Chubb là tập đoàn bảo hiểm hàng đầu thế giới. Hoạt động tại 54 quốc gia và các vùng lãnh thổ trên toàn cầu, Tập đoàn Chubb cung cấp các dịch vụ bảo hiểm tài sản doanh nghiệp và cá nhân, bảo hiểm tai nạn cá nhân và bảo hiểm y tế bổ sung, tái bảo hiểm và bảo hiểm nhân thọ cho các đối tượng khách hàng đa dạng. Là một tập đoàn chuyên cung cấp dịch vụ bảo hiểm, chúng tôi đánh giá và quản lý rủi ro với sự am hiểu và tính kỷ luật. Chúng tôi thực hiện hoạt động bồi thường bảo hiểm một cách công bằng và ...
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