Operations Supervisor ( Trưởng Nhóm Chăm Sóc Khách Hàng) - ILA Nguyễn Ảnh Thủ

1. Training and Development
- Conduct Workshop/Training for TA and Operation
- Suggest courses to Academic/HO
- Operation Officer and TA Development
2. Property management
- Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;
- Maintain all facilities and equipment in proper conditions: clean, safe and workable;
3. Staff supervising
- Observe/monitor to make sure Operation Officer's performance is accurate and professional;
- Monitor to make sure Operation Officer follow policies, procedures, instructions, internal regulations and standards;
- Responsible for appropriate forecast and ordering of books and materials for centre use;
4. Course administration
- Before a class start: classroom, teacher, TAs, books, CDs, POS, resources;
- Monitor ILA parents to make sure all information correct
5. Class schedule
- Work closely with sales and care team to merge or fill classes to burn revenue
- Monitor all class to alert CM to avoid delay or cancel
- Work close with sales and care team to forecast new classes
6. TA management
- Forecast TA ; Recruitment process & Induction
- Scheduling (Class/Substitution/Supervision/Level Testing)
- TA Salary/Scale raise
- Working location: Lầu 3, Vincom Xuân Khánh, Số 209, Đường 30/4 Phường Xuân Khánh Quận Ninh Kiều Thành phố Cần Thơ
- Working time: rotate shift.