Operations Team Leader (Japanese Language)

The Role The responsibility of the team leader is to ensure that organizational metrics and goals are met by rallying and motivating a team of up to 20 team members.
Industry:
Duties and Responsibilities
Motivate and strategize how the team will meet efficiency, productivity and consistency targets.
Perform twice a month checkpoint on the analyst's performance using scorecards as a point of discussion.
Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals.
Ensure that team schedules are communicated; leave requests are attended to and team attendance is monitored.
Guarantee that base operational expectations and information security policies are enforced.
Identify improvement opportunities in workflows and suggest solutions.
First point of escalation and clarification on HR-related matters and concerns. • Courses correct non-performing metrics and analysts through root cause analysis and solid action planning.
Perform monthly sit-down sessions to gather insights and innovation ideas.
Execute administrative functions inside the team (i.e. time report reviews) and HR disciplinary actions (if needed).
Ensure that SMEs are performing their duties and responsibilities