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Mô tả công việc
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
Receive, record, and relay messages accurately.
Log all guest requests or issues into computer, contact appropriate individual or other departments, and follow up with guest to ensure their request has been resolved to their satisfaction.
Provide information to guests about room features, property amenities, and local areas of interest.
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
Perform other duties by direct Manager or Department Head dịch
Yêu cầu
A degree or diploma in Hotel Management or equivalent
Good reading and writing skill in English
Competent level of IT proficiency: MS Word, Excel, Outlook,...
Good communication and customer contact skills
Willingness to assist the Reception team if required
Quyền lợi
International and professional working environment
Competitive benefit packages
Annual Leave up to 13 days per year
24/7 Insurance provide by Hotel from start date
Compulsory Insurance by Law
IHG Benefits and Programs for employee
Thông tin khác
Địa điểm làm việc
- Đà Nẵng
Việc làm Đà Nẵng
Việc làm Hải Châu
Thông tin chung
- Ngày hết hạn: 18/05/2025
- Thu nhập: Thỏa thuận
Nơi làm việc
