Order Fulfillment & Customer Care Executive

Mức độ phù hợp và xếp hạng của bạn so với ứng viên khác như thế nào?
WHAT WILL YOU DO WHILE YOU WOW:
A. Order Processing & System Data Entry (60%)
1. Receive order requests and commercial documents from Sales via official channels (Email/System).
2. Check Available-to-Promise (ATP) stock availability and verify Customer Credit Limits on FAST ERP.
3. Create Sales Orders (SO) and Delivery Orders (DO) on FAST ERP accurately (matching approved price lists, promotion schemes, and DOA approvals).
4. 3PL Dispatch & Fulfillment Execution: Issue and transmit official stock release/delivery requests to the 3PL Warehouse (DB Schenker) system, providing precise shipping instructions, delivery addresses, and customer contact details for Pick & Pack execution.
Strictly enforce SLA Cut-off Time
5. Log and update all daily incoming requests, pending issues, and completion timestamps.
B. Contract & Commercial Administration (20%)
1. Draft standard commercial contracts/amendments using Legal-approved templates based on Sales input.
2. Track contract routing progress and coordinate internal approvals (Legal, Finance, Management) for non-standard & standard contracts.
3. Final Signed Contract Archiving
4. Audit-Ready Document Filing
C. Delivery Tracking & POD Recovery (15%)
1. Monitor daily delivery status with 3PL logistics carriers; flag transit delays or damaged items to Line Manager.
2. Collect, verify, and archive physical Proof of Delivery (POD) documents from 3PL/Carriers within target SLAs.
3. Hand over verified PODs to Accounting for prompt VAT invoice issuance.
D. Sales Support & Communication (5%)
1. Act as a responsive contact point for Sales regarding order status, stock availability, and ETA updates.
2. Follow established escalation procedures for urgent orders, DOA approvals, or customer complaints.
3. Perform other tasks as assigned by the Manager.
OUR KÄRCHER WOW PACKAGE:
- Competitive salary and bonus.
- Full social insurance coverage as per legal regulations.
- Opportunity to work in a professional, dynamic environment with career advancement potential.
- Continuous training to enhance skills and product knowledge.
- Other welfare policies as regulated by the company.