Order Processing

Position: Talent Pool - Regional After-Sales Operations Management
Division: VinFast Vietnam After-Sales Service
Workplace: Hanoi, with overseas assignments as designated
1. Position Objective
Responsible for managing, coordinating, and overseeing all after-sales operations within
the assigned region to ensure efficient service performance, optimized service quality, and
enhanced customer satisfaction.
2. Key Responsibilities
A. After-Sales Operations Management
• Monitor and coordinate after-sales service activities across distributors within the
assigned region to ensure effective operations and optimal resource utilization.
• Supervise and control the implementation of technical rectification programs and
product recall campaigns according to corporate plans.
• Support the establishment and development of new Service Workshops (XDV) in the
region.
• Handle operational issues beyond distributor authority and capability by working
with internal departments to identify and implement appropriate solutions.
B. Customer Complaint Management
• Collaborate with relevant departments to receive, assess, and resolve customer
complaints related to service quality and repair operations, ensuring the highest
level of satisfaction.
C. Spare Parts Management
• Oversee spare parts operations at dealerships, including inventory control,
arrangement, and optimization to ensure efficient usage and timely support for
repair activities.
3. Benefits
• Highly competitive salary package.
• Diverse bonus schemes: performance bonus, holiday bonuses, and 13th-month
salary in accordance with company policy.
• Annual health check-up at Vinmec for all employees.
• Attractive discounts and privileges across the Vingroup ecosystem: VinFast,
Vinhomes, Vinpearl, Vinschool, VinUniversity, and others.
• Fast-track career advancement opportunities and a clear development roadmap.
• Professional, modern, and respectful working environment