OTA Cum RES - Nhân Viên OTA Kiêm Đặt Phòng

- The person in charge of the room reservation is centered on customer service and needs to communicate smoothly with customers and to convince customers
- Coordinate tasks and manage relevant data accurately for efficient scheduling service operations
- Effectively respond by the rules to reservation related inquired such as calls, emails, and fax
- Enter and modify the data related to the reservation, and create VIP and other booking documents
- Respond to departmental inquiries by phone or email from customers and sales and promotions
- Handles common departmental administrative tasks (office management, roster, contract related documents or files, etc.)
- Assist with departmental routine tasks (such as sales planning, sales performance reporting, documentation, scheduling, travel preparation, payment request etc.)