Outlet Manager

Company Description
Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
We are seeking an experienced and dynamic Outlet Manager to join our team in the beautiful island of Phu Quoc, Vietnam. As the Outlet Manager, you will be responsible for overseeing the daily operations of our food and beverage outlets, ensuring exceptional guest experiences, and driving business growth.
Lead and inspire a team of food and beverage professionals, fostering a collaborative and customer-focused environment
Oversee the daily operations of multiple food and beverage outlets, ensuring high standards of service and product quality
Develop and implement strategies to increase revenue and profitability whilst maintaining guest satisfaction
Manage inventory, control costs, and optimise operational efficiency across all outlets
Ensure compliance with food safety regulations and maintain the highest standards of cleanliness and hygiene
Analyse sales data and guest feedback to identify areas for improvement and implement action plans
Collaborate with the culinary team to develop innovative menu offerings and promotional activities
Handle guest inquiries, complaints, and special requests in a professional and timely manner
Conduct regular staff training sessions to enhance product knowledge and service skills
Participate in budgeting and financial planning processes for the F&B department
Qualifications
Minimum of 5 years'
experience in food and beverage management, preferably in a luxury hotel or resort setting
Proven track record of successfully managing multiple outlets and driving business growth
Excellent knowledge of food and beverage operations, including menu planning, cost control, and inventory management
Strong leadership skills with the ability to motivate and develop a high-performing team
Proficiency in using point of sale systems and Microsoft Office applications
Outstanding communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels
Analytical mindset with strong problem-solving abilities and attention to detail
Ability to work efficiently under pressure in a fast-paced environment
Fluency in English required; knowledge of Vietnamese or other languages would be advantageous
Familiarity with Vietnamese culture and cuisine is a plus
University degree in Hospitality Management, Business Administration, or a related field preferred
Food safety certification is desirable
Additional Information What awaits you...
The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
The ability to challenge the norm and work in an environment that is both creative and rewarding.
Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
A competitive package and plenty of development opportunities.