Outsourcing Staff - Customer Service Department - Customer Service Team

Generally, acting as a Client Service Officer and supporting the Relationship Managers in providing a high quality of service to customers, in an accurate and timely manner to ensure that the Bank follows local regulations, relevant legislation and MUFG's internal guidelines and policies.
Particularly,
• Handling customer onboarding, information change, account closure (account opening, account documentation & agreements...)
• Handling customer daily operations (credit and non-credit transactions), including customer contact, application collection, document check (in accordance with requirements from local regulations & internal rules), deal confirmation, instructing to other operation departments...
• Controlling document pending due date, transaction due date for non - credit (fixed deposit...) and credit transactions (loan, trade loan...), including checking customer's cash-flows/ account balance for repayment...
• Cooperating with other teams, departments (Compliance, Legal dept...) to get advice on customer's transactions and providing appropriate replies to customers and/or Relationship Managers.
• Other tasks (Document safe keeping control; Document coordination with other departments...)