Phó Quản Lý Vận Hành Câu Lạc Bộ/ Assistant Operations Manager

I/ Customer services
- Building good relationship with members/guests
- Ensure member/guest's needs are met and resolve all problems related in a timely manner
- Greeting, meeting members and guests
- Control and update total of the active members, new members joining club and daily check-in number
II/ Support Club Manager
- Monitor all aspects of Club's daily activities including reports, staffing concerns or member' request/ feedbacks to CM
- Handle admin issues
- Conduct employee evaluations if any
- Support Club Manager to work with local officers and inspection team
- Actively audit club daily base on MOD checklist and follow up with Maintenance to make sure all the facilities in order to serve members
III/ Foster team work
- Need to stay abreast of all targets set in sales for Membership & Personal Training so to keep up to date with Sales Manager and above all can receive real time reports on how the club is performing, for the purpose of driving Club sales and achieving company's sales goals.
- Work closely with HODs to help improve customer services to meet expectation
- Develop the team approach to management. Maintain regular contact with the Club Manager and provide assistance with large projects that may arise
- Attend all company meetings and share applicable information with the management staff
IV/ Train and develop all staff in all facets of their job
- Abide, check and implement all company's policies and procedures
- Communicate ongoing with the Club Manager, maintaining an open line of communication on all aspects of club operations
- Always ready to work under assignment from CM or DOM/COO in needed
- Always put customer service is on top of priority
- Support to maximize revenue for the club
- Lead, train and motivate staffs
- Create team spirit between all key departments
- Support the Club Manager to bring the staff performance to the highest standard.

- Years of experience in professional field: At least 2-year experience in the equivalent position
- Education requirements: College degree or higher preferably business, foreign language or hospitality industry
- Languages requirements: English is advantage
- Soft skills requirements:
+ Microsoft office application
+ Reporting skills
+ Communication skills
+ Time management and ability to handle multiple works
+ Good management skills
+ Handling complaints and solving problem skills
+ Honest, enthusiastic, creative and proactive