Physical Operations Lead (South)Urgent job

I/ Oversee and manage Physical Presence activities of all sites in the South (HCM, Can Tho) to ensure compliance with service standards and policy/ procedure to maximize Customer experience in ordering, pick-up & registration
a. Lead to implement Operation annual plan at Physical Presence
- Manage the South Physical Presence to meet SLA and customer satisfaction
- Deliver flawless execution for physical experience & other programs, following the requirements of Marketing
- Physical Presence Floor redesign
- Floor activities & traffic management
b. Lead to develop new initiative to enhance customer service in South Physical Presence operations
c. Lead to manage assets the South sites including cash, inventory, fixed assets
d. Lead to manage operations cost/ expense of the South sites effectively and as per buget
II/ Lead to manage operational compliance with internal process & external audit
a. Lead the South sites to check the operations to ensure meeting compliance requirements
b. Lead the South sites to implement corrective and preventive actions for compliance assurance
c. Act as an expert and company representative in handling external audits & Customer complaints following SOP
III/ Team management
a. Plan & manage Physical Presence in South workforce optimizaion aligned with business strategies
b. Coaching, developing & consult team for high performance & engagement
c. Directly lead day-to-day team performance and prioritization
IV/ Project Based
a. Provide expertise support in other critical business projects assigned