Product IT Specialist (Healthcare Software)

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=> Các hồ sơ không nộp trên trang tuyển dụng của Sysmex sẽ không được xử lý.
Job Purpose:
• To provide application and technical support on HCLAB software, hardware, and solution.
• To ensure system stability, data integrity, and customer satisfaction, and to resolve customer issues and complaints related to HCLAB in a professional and timely manner.
Key Responsibilities:
A. Healthcare IT Implementation & Integration:
1.Develop HCLAB training materials and conduct LIS/WAM training for end-users, Product Specialists, and internal Application & Technical teams.
2.Provide professional IT application support on HCLAB software installation, configuration, testing, troubleshooting, and error diagnosis.
3.Provide support and expert assistance to internal and external customers for HCLAB-related software and hardware requests and troubleshooting.
4.Provide on-site, telephone, or remote support to clients for troubleshooting and repair of HCLAB.
5.Manage project activities from implementation to go-live, and track and ensure achievement of project milestones.
6.Ensure system stability, data integrity, and compliance with deployment procedures.
7.HCLAB/LIS/IT market business analysis to prospect market potentials for Sysmex IT business.
8.Explore sales leads and opportunities to promote and penetrate HCLAB solutions.
9.Develop HCLAB/LIS/IT business at potential accounts.
B. Technical Support & Troubleshooting
10.Provide on-site and remote technical support to hospitals and laboratories.
11.Analyze incidents, identify root causes, and implement corrective and preventive actions.
12.Monitor recurring issues and coordinate issue escalation with Regional IT teams when required.
13.Perform periodic preventive maintenance to ensure reliable system performance.
C. Training & Knowledge Transfer
14.Conduct end-user training for hospital IT staff and laboratory users.
15.Support technical and application training for internal staff and distributors.
16.Create, update, and maintain training materials, user guides, troubleshooting documents, and IT application documentation (training records, LIS projects, CRM, ISO) to support effective knowledge sharing.
D. Reporting & CRM Management
17.Manage reporting activities and CRM data; ensure SOP compliance in daily operations and support Managers/Supervisors in reviewing, developing, and improving procedures and guidelines.
18.Prepare technical reports and service documentation as required by the Service Manager.
E. Cross-functional & Customer Engagement
19.Collaborate closely with Application Specialists, Service Engineers, Sales, and Regional IT teams.
20.Collect customer feedback and market information to support service improvement and business development.
21.Support service-related customer events to enhance Sysmex brand and customer satisfaction.