Product Manager

Who We Are

Arches is a global knowledge platform connecting 160,000+ experts to Fortune 500s and top investors. Founded in 2019, we have 250+ staff across 8 cities - with HCMC as our largest hub - and we are scaling to 400+ by becoming an AI-native organization. We are backed by $6M+ and certified as a Great Place to Work® Japan 2026.

ROLE OVERVIEW

Owns the results of a new team, taking the lead in discovering and articulating business-side challenges and connecting them clearly to the development team. Designs and operates an AI-first agile process and system development management approach, continuously improving both the team's output and its process.

Why This Role

You'll be a founding member of a new engineering team-building culture, process, and tech stack from the ground up. This isn't a cog-in-the-machine role; it's your chance to define how a team works, what tools we adopt, and how we ship.

What's in it for you:

• Global exposure - collaborate across 15+ nationalities, with our largest hub in HCMC
• Fast-track growth - doubling in size means real leadership opportunities (Tech Lead → CTO track)
• AI-first innovation - build at the frontier, not just maintain legacy systems
• GRIT culture - Guts, Resilience, Initiative, Tenacity. We empower ownership, not titles
• Shape the future - your decisions today become the team's DNA tomorrow

Location: Ho Chi Minh City, Vietnam

RESPONSIBILITIES

• Own product discovery: identify user and business problems through research, data, and stakeholder conversations; translate insights into a prioritized roadmap
• Define and track success metrics (adoption, retention, business impact) for features you ship; use data to decide what to build next
• Write clear product requirements and specs ; align Tech Lead and engineers on scope, priority, and trade-offs
• Make prioritization calls that balance roadmap initiatives against smaller issue and bug-fix work; be accountable for the reasoning behind every decision
• Partner with engineering to explore how AI agents and generative AI can enhance product workflows and user-facing features
• Run lightweight, AI-augmented product processes (research synthesis, requirement drafting, rapid prototyping); continuously refine how the team works
• Communicate roadmap progress, key decisions, risks, and outcomes to leadership and stakeholders.
• Coach and empower the engineering team by fostering ownership, supporting professional growth, and removing blockers to maximize impact.

REQUIREMENTS

Required Qualifications

• 3+ years of Product Manager experience owning a roadmap end-to-end (not project coordination or delivery management)
• Track record of using data and user research to prioritize and validate product decisions
• Strong ability to translate business requirements into clear, structured technical specifications for development teams.
• Self-driven learner with the ability to independently explore, evaluate, and implement emerging technologies.
• Proven ability to lead and develop engineering teams, fostering collaboration and high performance.
• Experience establishing, optimizing, and scaling software development processes and engineering best practices.
• Familiarity with AI-driven Agile development methodologies and the ability to continuously improve system development and delivery processes.

Preferred Qualifications

• Engineering experience (especially Vibe Coding / AI-assisted coding experience)
• English communication skills (reading, writing, and speaking)
• Adaptable and resilient, with the ability to thrive in a fast-paced, startup environment while managing changing priorities and delivering high-quality results.

BENEFITS

Compensation & Benefits

• Competitive base salary
• Annual Bonus - 1-month gross salary
• Paid Leave - 12 days of annual leave, plus additional paid leave for significant life events and 8 days of sick leave
• Private Medical Insurance
• Self-learning Budget - Up to $1000 per year.

Career Growth

• Rapid Career Advancement - ​​Tackle challenging problems for top startups and gain skills for the global stage, with opportunities for swift promotions.
• Build a High-Caliber Network - Collaborate with and learn from top industry leaders and decision-makers, expanding valuable connections for career growth.

Engagement

• Enjoy a vibrant work environment with team activities, quarterly dinners, company trips, social gatherings, and office snacks and drinks. Support for employee well-being also includes sports clubs (badminton, golf, football, etc.)
• Flexible Work Arrangements