Product Operations Lead

Position Overview
Role Focus: Lead product operations for the Overseas Business Division with a clear mission to standardize, optimize, and scale operations across multiple countries.
Strategic Importance: A critical leadership role in driving both operational efficiency and business growth internationally.
Challenge: Bridging fragmented, localized workflows into a cohesive, scalable global operations system.
Key Responsibilities
Promotion of standardization and optimization of operational processes:
Analyze product operations in each country in detail and identify current issues.
Develop operational flows and definitions, and draft workflows.
Work closely with related teams (product, development, sales, accounting, etc.) to promote standardization and optimization of operational processes.
Lead the improvement of various operational processes, including inventory management, product management, customer support, and accounting coordination.
Identification and resolution of operational issues:
Monitor daily operational status and actively identify potential issues and inefficiencies.
For identified issues, determine root causes and consider and propose practical solutions.
Lead the implementation of solutions and maintain a continuous improvement cycle while verifying effectiveness.
Management and support of operations staff in each country:
Support the work of operations staff in each country and provide instructions, guidance, and training to maximize their performance.
Establish a monitoring system for operations staff in each country to track progress and identify issues.
Build good relationships with operations staff in each country and promote collaboration through smooth communication.
Support the incorporation of operational definition quality as an evaluation criterion in the assessment system for operations staff in each country, and contribute as one of the evaluators.
Product understanding and improvement proposals:
Develop a deep understanding of each of our products and make improvement proposals from an operational perspective.
Collaborate with the product team to contribute to product improvements that consider operational ease.
Reporting and coordination with stakeholders:
Create regular reports on operational status, issues, and improvement measures, and share them with management and related teams.
Maintain close coordination with each team in the Overseas Business Division and with the Japanese headquarters to promote the development of an operational system from a global perspective.