Product Operations (Platform/Omnichannel)

Mô tả Công việc
1. System Operations & Monitoring
Operate and monitor E-commerce and Omnichannel systems (Website, App, CRM, Contact Center, Marketplace integrations)
Track system performance, proactively detect and resolve issues to ensure SLA compliance
Analyze system logs, user flows, and operational data to identify issues and risks
2. Product Operations & Optimization
Translate business needs and operational issues into product requirements
Work closely with Product/Tech teams to improve system features and user experience
Identify bottlenecks in order flow, customer journey, and system processes; propose solutions
3. Cross-functional Coordination
Act as a bridge between Business (E-commerce, CS, Marketing) and Product/Tech teams
Collaborate with stakeholders to ensure alignment in system improvements and operations
Support internal teams in resolving system-related issues
4. Projects & System Integration
Participate in system integration projects (OMS, CRM, payment, logistics, APIs)
Support UAT testing, rollout, and post-launch monitoring
Track project timelines and ensure on-time delivery
5. Data Analysis & Continuous Improvement
Analyze operational data (orders, system performance, customer behavior)
Build reports and dashboards to support decision-making
Continuously optimize workflows to improve efficiency and customer experience